Privacy Policy for Gleam Harbour
Welcome to Gleam Harbour. Your privacy is paramount to us. This Privacy Policy describes how Gleam Harbour collects, uses, and discloses information when you visit or make use of our online platform and services related to our automotive care services, including full-service car wash, detailing, paint protection, ceramic coatings, interior sanitation, engine bay cleaning, headlight restoration, and tire shining.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes name, email address, phone number, vehicle details (make, model, license plate number) when you book an appointment, inquire about our services, or interact with us directly through our online platform or at our physical location.
- Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other payment account information. This information is processed securely by third-party payment processors, and we do not store full payment card details on our servers.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other statistics. This helps us understand user behavior and improve our service.
- Communication Data: If you contact us via email, phone, or contact forms, we will collect the content of your communications and our responses.
How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our services, including scheduling appointments, processing payments, and delivering automotive care services.
- To personalize your experience and deliver content and service offerings relevant to your interests.
- To improve our online platform and services through analytics and research.
- To communicate with you about your appointments, services, special offers, and promotional materials.
- To address your inquiries, comments, or requests for service.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
- With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., payment processors, analytics providers, email delivery services). These third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).
Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access, update, or delete the information we have on you.
- The right to rectify any incomplete or inaccurate information.
- The right to object to our processing of your personal information.
- The right to request the restriction of processing your personal information.
- The right to data portability.
- The right to withdraw consent at any time where Gleam Harbour relied on your consent to process your personal information.
- The right to complain to a data protection authority.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Gleam Harbour
315 Geylang Bahru, Unit #01-08
Singapore, Singapore, 389712
Singapore